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Request Check Failed or Invalid Request

  • Updated

When you are logging into webmail, are you getting an odd error such as "Request Check Failed" or "Invalid Request! No Data Saved"?   Those errors don't tell you very much about the problem, unfortunately.  However, help is here!   It's normally a browser cookie problem.

Request Check Failed

If you see "Request Check Failed", that means that somehow you got to the login screen while still being logged in and are trying to log in again.  It's a security check to make sure someone isn't trying to hack into your account.  You are already logged on that browser.  You should see a "logout" button at the bottom.  If not, then you will need to follow your browser's instructions on how to delete cookies/data from one website (see below for a couple of browser instructions).

Invalid Request! No Data Saved

If you see "Invalid Request! No Data Saved", this is also a browser cookie problem that does not mean you are already logged in but that somehow your browser cookie for our website isn't working correctly.  You will need to also follow the steps to delete cookies from our website on your browser. 

Deleting Browser Cookies for ILJMAIL.com

Firefox (this was done with version: 94):

  1. Click the three line "hamburger" menu in the top right of your browser and choose "Settings"
  2. Click "Privacy and Security" on the left panel
  3. Scroll down to "Cookies and Site Data"
  4. Click on "Manage Data"
  5. Search for email.iljmail.com in the search bar in the window that pops up.
  6. Click email.iljmail.com and down at the bottom choose "remove selected"
  7. Click "Save Changes"
  8. A pop up window will ask you to confirm that you want to remove cookies for that website.
  9. Choose "Remove.
  10. Now close your browser and re-open
  11. Go back to webmail and try to log in again.

Chrome (version 95.0.4638.69) :

  1. Click the three dot menu in the upper right and choose "Settings"
  2. Click "Privacy and Security" on the left panel
  3. Click "See all cookies and site data"
  4. on the right it will say "Search cookies"
  5. Type in email.iljmail.com in that search area
  6. You should see "email.iljmail.com" listed underneath.
  7. Click the trash can icon on the right.
  8. Close out and re-open your browser
  9. Visit email.iljmail.com and try logging in again

Microsoft Edge (version 95.0.1020.40)

  1. Click the three dot menu in the upper right and choose "Settings"
  2. In the left panel, click "Cookies and site permissions"
  3. On the right, click "Manage and delete cookies and site data" (should be at the top)
  4. Click "See all cookies and site data"
  5. in the top right, there's a "search cookies" box.  Type in email.iljmail.com
  6. It should show up in the part below the search box
  7. Click the little down arrow and you will see trash cans by the cookies listed there.  You can click the trash cans to get rid of the cookies.
  8. Close the browser, then re-open it and go to email.iljmail.com to try to log in again.

iPhone Safari:

  1. Close your browser first.
  2. Go to Settings, then Safari.
  3. First make sure that "Block All Cookies" is UNchecked.  It needs to be able to use cookies.  If that is unchecked, then go to step 4.
  4. Scroll all the way down to Advanced and tap that.
  5. Then tap "Website Data" at the top and search for iljmail.com in the search bar.  When it shows up, it will show the size of data it has stored.
  6. Tap "Edit" at the bottom, then tap the red circle with the minus symbol in it by iljmail.com and then "delete" and it should delete all the data associated with that website.
  7. Open Safari and try to log in again.  It should be successful.

If you see any problems with this article or you still need help with this error, please use the "Contact Us" button and send us a support ticket.  We are happy to help!

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