Spam control is an ongoing process at every email provider.
Please note that our system needs to LEARN from YOU!
STEP 1 - Check for Authenticity
Is it actually spam?
Please check to see if the people sending you the message actually have had your information in a legal way such as you purchased something from them or signed up for a service with them. If this is the case, all legitimate newsletter senders should have an "unsubscribe" link at the bottom of the email. It is harmful for legitimate businesses if you report them for spam instead of just unsubscribing from their newsletter.
STEP 2 - Mark as Junk
If it is definitely spam and not from a legitimate company, mark it as junk so our system can learn that it's spam.
If you get a spam message in your inbox, please click the "Junk" icon at the top of the page. If you do that, it moves it to the Junk folder and you are telling our spam filters that particular message is spam. The filter will then grab a copy of that message for further learning to constantly make the filter better.
If a good email goes into your junk folder, please select it and choose "Not Junk" at the top of the page to tell the spam filter that it's a good email. Here's a screenshot of that: (Different skins look slightly different but the tools are the same)
On top of using major spam filters already, our spam filter then also learns what our users teach it so it will get better as time goes on.
STEP 3 - Create a Filter
If you keep getting emails from one particular person and our system hasn't blocked it yet, you can create a filter for it to go directly to the spam folder.
In webmail, click on "Settings", then "Filters", then click on "Create" (or the plus sign)
Scope - Matching any of the following rules.
Rules - From - Contains - Fill in their email address where I have (their email address).
Actions - Move message to - Junk
Here's a screenshot of what it could look like.
Step 4 - More Control
If you are having a specific issue with spam and need to add multiple emails to a block list, or you need to add contacts to an approved senders list so they always end up in your inbox, please let us know so we can send you a link to a tool we have available for advanced spam control. Click here to open up a ticket and ask for the link.