If you are using the reset password link or have contacted us and haven't heard back, please check your junk folder. Also, yahoo sometimes delays emails from our system for unknown reasons.
1 –Did you finish setting up the email? If so, after the payment screen, you would have typed in an email password and then would have seen the “Congratulations” page with helpful links. If you did not see that page after you chose your email address password, please contact support so we can help you finish setting that up.
2. Your billing account is a separate login/password from your email messages password. Click here to see why.
3. Your email address is not email@example.com. You will not use this to sign in anywhere. The log in email address that you need to get your messages is the one that you chose when you subscribed. Example: firstname.lastname@example.org
4 – Setting your email up in an app? Use the correct server names. You will use secure.iljmail.com for incoming and outgoing email server even if the app or program suggests something else.
5 – Setting up in an iPhone or iPad? Make sure you fill in the “optional” email address and password fields under Outgoing Mail Server (they are not optional). Click here for the iphone/ipad article.
6 - Are you using the "Forgot Password" link under the login? - That's a quick way to get a new password set and sent to your off network email address. Don't fill it out multiple times in rapid succession, though. The system will reset your password and send the new password to your off network email address. Give it a few minutes to arrive and check your junk folder if you don't see it. Also, Yahoo seems to delay emails from our system for an unknown reason. If you still can't log in with the temporary password it sends you, please contact us and we will be happy to reset it manually for you.
Don't worry! We will help! Look for the chat button in the lower right of your screen here. If someone is available to chat, it will be there and we can help in an instant. If you don't see it, we may be helping other customers or it's outside our office hours but you can submit a help request anytime and we will get back with you as soon as possible: click here to fill out our contact form.