If you are using the reset password link or have contacted us and haven't heard back, please check your junk folder. Also, yahoo sometimes delays emails from our system for unknown reasons.
1 –Did you finish setting up the email? If so, after the payment screen, you would have typed in an email password and then would have seen the “Congratulations” page with helpful links. If you did not see that page after you chose your email address password, please contact support so we can help you finish setting that up. Note for phone setup: occasionally if you are setting up your account on a phone, it will accept your email password but may not proceed to the congratulations page. In that case, please try logging in at https://email.iljmail.com to see if it went through first.
2. Your billing account is a separate login/password from your email messages password. Click here to see why.
3. Your email address is not firstname.lastname@example.org. You will not use this to sign in anywhere. The log in email address that you need to get your messages is the one that you chose when you subscribed. Example: email@example.com
4 – Setting your email up in an app? Use the correct server names! You will use our settings for incoming and outgoing email server even if the app or program suggests something else. It's very important to fill out the outgoing SMTP server email and password or it will not allow you to set it up. Incoming/IMAP email.iljmail.com with port 993 and Outgoing/SMTP is smtp.iljmail.com with port 587
5 – Setting up in an iPhone or iPad? Make sure you fill in the “optional” email address and password fields under Outgoing Mail Server (they are not optional). Click here for the iphone/ipad article.
6 - Have you tried more than five times in an hour to log in through an app or email program? Your IP could have been blocked so please contact us to have your IP unblocked. Please click here to see what your IP address is at ipchicken.com and then open a ticket to let us know so we can look for it in the block list.
Don't worry! We will help! Look for the chat button in the lower right of your screen here. If someone is available to chat, it will be there and we can help in an instant. If you don't see it, we may be helping other customers or it's outside our office hours but you can submit a help request anytime and we will get back with you as soon as possible: click here to fill out our contact form.