If you would like to use this tool to bring over your email to our system, please open a ticket to ask for the link. We will give it to our existing customers only. It is a third party tool (owned by someone else) that we have purchased permission to use for our customers.
We have personally used this same program many times and have never had any issues with it. They do not store your information or messages on their servers. They just provide a pathway from one IMAP system to the other.
First of all, please empty your trash and spam folder and delete any unwanted emails in your inbox before you use this. Otherwise, it will take longer to transfer.
The left side is the SOURCE Mailbox. That means that is where you are getting emails from. Put in your email address and email password and server hostname of your old email there.
The right side is DESTINATION Mailbox. That will be our server that you are bringing the old emails to. You will fill in your new email address and email password with ILJ Mail and put in email.iljmail.com there in the host server area.
Please note that if you are an existing customer bringing over emails from the old system from before October 07, 2022 to the new upgraded system, you will put your same email and password on both sides and put secure.iljmail.com on the left as hostname and email.iljmail.com on the right.
Once you are ready, click the big green button and leave it alone. Do NOT close out your window or tab. It NEEDS your browser tab to be open to record the log and keep going. It will not transfer your emails if you close it out before it is done. Once it gets started, there will be a progress bar show up and it will start showing the log of what it's doing underneath.
PLEASE READ: This can take a very long time for inboxes with thousands of email. I have seen it take 12 hours for an inbox with 35,000 emails in it. It processes one email at a time! This is why it's important to delete all the emails you do not want out of your inbox and empty your trash and spam folders before you do this.
It will stop once it gets to 100% and then you can scroll to the bottom of the log and see if it says it is done.
If you scroll all the way to the bottom of the log it will say something like "no more things to do" and then you are done!
This is worth repeating! This can take a very long time for inboxes with thousands of email. I have seen it take 12 hours for an inbox with 35,000 emails in it. It brings over one email at a time! This is why it's important to delete all the emails you do not want out of your inbox and empty your trash and spam folders before you do this.
If you have any trouble with this and need our help, we will be happy to do this for you with this tool. Just open a ticket and let us know that you need help with and we will put you on the list.