You will find the link to this tool in your email that we sent to tell you about the new settings. It is a third party tool that we have purchased permission to use for our customers.
We have personally used this same program many times and have never had any issues with it. They do not store your information or messages on their servers. They just provide a pathway from one IMAP system to the other.
First of all, please empty your trash and spam folder and delete any unwanted emails in your inbox before you use this. Otherwise, it will take longer to transfer.
To use the tool, all you have to do is put your email address and password on both sides of the screen where the fields are for it. Then on the << LEFT side (source Mailbox) for the server name put secure.iljmail.com. On the >> RIGHT side, put email.iljmail.com (destination Mailbox).
It should look like this but with your email address and password there:
Once you are ready, click the big green button and leave it alone. Do NOT close out your window or tab. It NEEDS your browser tab to be open to record the log and keep going. It will not transfer your emails if you close it out before it is done. Once it gets started, there will be a progress bar show up and it will start showing the log of what it's doing underneath.
PLEASE READ: This can take a very long time for inboxes with thousands of email. I have seen it take 12 hours for an inbox with 35,000 emails in it. It processes one email at a time! This is why it's important to delete all the emails you do not want out of your inbox and empty your trash and spam folders before you do this.
It will stop once it gets to 100% and then you can scroll to the bottom of the log and see if it says it is done.
If you scroll all the way to the bottom of the log it will say something like "no more things to do" and then you are done!
This is worth repeating! This can take a very long time for inboxes with thousands of email. I have seen it take 12 hours for an inbox with 35,000 emails in it. It brings over one email at a time! This is why it's important to delete all the emails you do not want out of your inbox and empty your trash and spam folders before you do this.
If you have any trouble with this and need our help, we will be happy to do this for you with this tool. Just open a ticket and let us know that you need help with and we will put you on the list.